Hoeck Associates, LLC
San Diego, CA 92128
marcia (at) hoeck.net
Phone me directly, or contact me via email. Either way, I’ll get back to you asap, and I’m happy you took the time to get in touch!
Item Return Policy
100% Satisfaction Guarantee
Products: If you’re not satisfied with any product, just send it back within 10 days of receipt, and we’ll return it and refund 100% of your purchase price, no questions asked.
Private Coaching: If you’re not satisfied with your private coaching program with me after the first session, let me know, and we’ll cancel your contract. I’ll return 100% of your program fees, minus your deposit, no questions asked. After the second session, if you have not said you’re dissatisfied, I will assume you are committed to the remainder of the program. If you wish to withdraw any time after the second session, we will negotiate a refund based on your position in the program (how many sessions you have had, and how many are left.)
Group Coaching & Masterminds: If you make a commitment to a group coaching and mastermind program and change your mind, you can withdraw your participation and receive 100% of your investment back if you cancel within 3 days. Your contract stipulates that no group coaching & mastermind program fees can be refunded after 3 days, as this is a commitment to yourself as well as to the group, who will be depending on your participation.
Events: If you commit to an event and cannot attend, and let us know at least 7 days before the event begins, we will refund 100% of your fees, minus your deposit.
If you attend an event of mine, I’m confident that when you arrive, you’re going to attend the first day and be thrilled. I also know that if you follow the steps and do the work, you can have a life-transforming experience.
And to back that up, we give you until the beginning of the second day of an event to check it out and really decide if it’s for you, in your heart. If you decide that it’s not for you, just let us know before 9:00 am on Day 2 and we’ll refund 100% of your investment, minus your deposit. No reason needed.
All prices are in US dollars. All prices are as stated. For complete and current program pricing, email us at firstname.lastname@example.org. No sales tax is charged on consulting services.
Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.
Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:
• See what data we have about you, if any.
• Change/correct any data we have about you.
• Have us delete any data we have about you.
• Express any concern you have about our use of your data.
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. We will never ask you to email us your credit card information and only use the trusted sources PayPal and Square to process your credit card payments.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.